Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jason@wireroots.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jason@wireroots.net.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jason@wireroots.net.

Returns Overview

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This policy outlines the terms under which we accept returns and issue refunds or exchanges.

Return Period

  • Products may be returned within 30 days of purchase
  • Return requests must be initiated within 30 days; items must be received within 45 days
  • Items returned after this period will not be accepted

Eligibility Requirements

Products must meet ALL of the following criteria to be eligible for return:

  • Unused and in original condition (tags attached, packaging intact)
  • Not damaged by customer use or mishandling
  • Not worn, washed, or altered in any way
  • With original receipt or proof of purchase
  • Accompanied by original packaging and all accessories

Non-Returnable Items

The following items cannot be returned:

  • Clearance or final-sale items (marked as such at checkout)
  • Personalized or custom items
  • Items purchased on a final-sale basis
  • Damaged items (due to misuse)
  • Items without original tags or packaging

How to Initiate a Return

  1. Contact our customer service team at [email] or submit a return request at [website]
  2. Include your order number and reason for return
  3. We'll provide a prepaid return shipping label
  4. Pack the item securely and drop off at any [carrier] location

Refund Processing

  • Refunds are issued within 5-7 business days of receiving and inspecting the returned item
  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable (unless return is due to our error)
  • [Optional: Restocking fee of 10-15% may apply to certain items]

Exchanges

  • For a different size or color, contact us to arrange an exchange
  • If the replacement is of equal or lesser value, no additional charge applies
  • If higher value, customer pays the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage
  3. We will send a replacement or issue a full refund at no cost to you

Final Sale Items

Items marked "Final Sale" at checkout are not returnable under any circumstances.

Contact Us

For questions about our return policy: jason@wireroots.net or contact us at 159 Alto Sol Ct, Scotts Valley, CA, 95066, US

  • Email: jason@wireroots.net
  • Phone: (831) 334-1422 
  • Hours: 9am-5pm Mon-Sun