Shipping policy
Here's a generic ecommerce shipping policy template:
SHIPPING POLICY
Processing Times
- Orders are processed Monday–Friday, 9 AM–5 PM MT
- Processing typically takes 1–2 business days after order confirmation
- Orders placed on weekends or holidays are processed the next business day
- [Optional: Rush processing available for an additional fee]
Shipping Methods & Delivery Times
We offer the following shipping options at checkout:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $5.99 |
| Expedited Shipping | 2–3 business days | $12.99 |
| Overnight Shipping | 1 business day | $24.99 |
| Free Shipping | 7–10 business days | Orders over $75 |
Delivery times are estimates and begin after processing. Excludes weekends and holidays.
Shipping Carriers
We ship via:
- USPS (US Postal Service)
- UPS
- FedEx
You'll receive a tracking number via email once your order ships.
Order Tracking
- Tracking information is sent to your email address on file
- You can also track your order by logging into your account
- Click the tracking link to monitor delivery status in real-time
Shipping Rates
- Shipping costs are calculated at checkout based on destination and weight
- Rates are shown before you complete your purchase
- Sales tax does not apply to shipping charges
Free Shipping
- Free standard shipping on all orders over $75 within the continental US
- Free shipping offer cannot be combined with other promotions
- Free shipping does not apply to overnight or expedited options
International Shipping
- We currently ship to [select countries/regions]
- International orders typically take 10–21 business days
- International shipping costs are calculated at checkout
- Customer is responsible for any customs duties or import taxes
- We are not responsible for delays caused by customs clearance
Shipping Issues
Lost Packages:
- If your package doesn't arrive within the estimated delivery window, contact us immediately
- We will file a claim with the carrier and either send a replacement or issue a refund
- Proof of delivery address is required
Damaged Shipments:
- If your package arrives damaged, contact us within 48 hours with photos
- We will send a replacement or issue a refund at no cost
Delayed Deliveries:
- We are not responsible for delays caused by carriers, weather, or unforeseen circumstances
- For delays beyond 10 business days past the estimated date, contact us for assistance
Undeliverable Packages
If a package is returned to us as undeliverable:
- We will attempt to contact you
- If we cannot reach you within 30 days, the package will be returned to inventory
- Refunds (minus return shipping) will be issued if applicable
Address Changes
- Address changes must be made within 24 hours of order placement
- After 24 hours, the order cannot be modified; contact us for assistance
- We are not responsible for packages delivered to incorrect addresses provided by the customer
Holiday Shipping
During holiday periods, processing and delivery times may be extended. We will communicate any delays at checkout or via email.
Contact Us
For shipping questions or concerns:
-
- Email: jason@wireroots.net
- Phone: (831) 334-1422
- Hours: 9am-5pm Mon-Sun